To our valued clients and Friends;
These truly are unprecedented times we are facing. We have been struggling with how to balance the needs of our clients with the safety of staff and the social responsibilities associated with not spreading the virus. We are very concerned that in our normal operations our technicians may enter 6-8 different businesses and residences in a single day. Although we have been doing everything possible to operate safely, including the use of personal protective equipment and rigorous disinfecting of tools, vehicles and other high touch areas we feel that it is not enough.
Effective 4pm today (Friday March 30), we will cease all non-emergency service to occupied spaces. We have suspended all sales calls, quotes and site walk-throughs. Work may continue in vacant buildings and some non-critical service will be carried out after normal hours if we feel it is safe to do so. We feel it is necessary to do everything possible to prevent the spread of the virus and ensure that we have healthy staff to respond to life-safety system emergencies.
Specifically, until further notice we will not be performing any installations, inspections, tests or service unless it is critical to life-safety or essential operations in any buildings that are occupied. We are defining occupied as anyone in the building. Our office will remain open to help deal with minor system issues though remote connections and assist our clients in any way we can.
We apologize for any impact this may have on you or your business and hope that everyone remains safe and healthy. If you have any questions, please feel free to contact us.
Brad White CPP
MASS Systems Contractors License # 7004C
11 Middlesex Avenue #7
Wilmington MA 01887
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